Is anyone else experiencing problems with notifications?

[María Ferreño Serra]

Hello,
We have been using a JPD project for months, but in the last week we have experienced a lot of problems with notifications. Notifications are not reaching users when they create an idea or modify it for example. A priori everything is correct in the schema, but the emails are not coming through.
Anyone else with the same problem?

THANKS! 

[Tanguy Crusson]

@Greg Taylor there are different reasons this could be happening: 

1. the first one is that someone else is changing the view configuration, which is where turning off the "auto-save" feature would help (but that doesn't look like it's your issue here)
2. the second one is just how the app works: if you create ideas and order them differently in another view they get reordered in all the views (there is one overall rank for each idea in the project. There are 2 ways you can change this behaviour:
   1. The first one is to sort the view using a specific field (e.g. a score field)
   2. The second one is to "detach" the view from the project's rank - which means that you can reorder ideas specifically in this view and the change stays local to the view. Any change to the order of ideas in other views of the project won't impact it, for example if you create new ideas, etc. To turn this on, open the "Sort" menu and, at the bottom of the right sidebar, click on "Advanced options" and switch to "View rank"

[Tanguy Crusson]

(unless there's a bug of course, in which case if you can catch it on a video recording that would be awesome!)

[Hannah Garvin]

Try turning the Autosave Off once you have updated the view and ordering to how you want it.  By turning autosave off after you've set your board up should hopefully ensure that adding any new ideas in the order/filtering you have set in the view don't change your set order....

[Bill Sheboy]

Hi @Greg Taylor -- Welcome to the Atlassian Community!

I wonder if you are running into one of these things:

• the view has no sort order, and so the default is taking precedence
• you have a sort order, but have auto-save disabled...and so changes to your view are not saving

Kind regards,
Bill

[Greg Taylor]

Thanks for the reply @Bill Sheboy 

I've double-checked, and autosave is on and no sort order selected (see screenshot).

I get all the items ordered, and then if I go and add more ideas, (eventually) the ordering I've done get's 'reset' or something peculiar!

 
Very odd... any more suggestions welcome!

[Bill Sheboy]

Hmm...I just tried this and it worked for me.

What is your role in the project: creator, contributor, admin, etc?