How to close an Idea ticket?

[Jeny Stoeva]

Hi, 

I am wondering why the ideas tickets in a "Done status" according to the workflow, are not visually indicated as Closed (with a strikethrough) like any other Jira ticket? Will this be implemented for the Ideas too?

When the Idea tickets are in Done status for longer than e.g. 2 weeks would it be possible to configure the option to hide the older ideas via the "Hide completed issues older than" feature available on the software project boards and enable search for them via a link in the board column? I guess no one would like to keep on the board a long list of long time closed ideas.

[Hermance NDounga]

Hey Troy, 

I know Tanguy already provided me with your contact in order to include you in our Global fields EAP - it should indeed resolve this problem, so I'll contact you when we are opening it.

However, is it possible for you to still open a support ticket with details of your rules the projects etc so a support engineer can investigate directly in your site?  

Because it is normally possible to copy from a field to another. It is difficult to set up because you need to find the right fields etc, but it is normally possible. 

Could you please open a ticket via support.atlassian.com/contact ? 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

[Amanda Ward]

Hi @Hermance NDounga . Sorry to hi-jack this question, but how can I learn more about the EAP for Global Fields? My Product team is ramping up on Product Discovery and we are extremely interested in sharing some common fields across our projects. Thank you!

[Troy Moore]

Hey @Hermance NDounga , I went to your link and it sent me back to the suggestion page where I originally submitted this scenario.

[Hermance NDounga]

Hey Amanda, 

Here is the sign up article : https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-Access-Program-Global-fields/ba-p/2615887 

@Troy Moore I'm really sorry for this experience, it's surely because you are on a free plan (unfortunately, it doesn't make the distinction between Jira Product Discovery and other Jira products) 

In a Jira Product Discovery project, please go at the bottom of your left navigation bar and click "Give feedback", then select the support team. 

[Troy Moore]

@Hermance NDounga Thanks! I was able to get this submitted.