How to add a "done" issue as a delivery ticket?

[Henri]

Jira Product Discovery allows the user to not just to "Create a delivery ticket" for an idea, but also to "Add a delivery ticket" and attach the idea to an existing Jira issue.

I was trying to backlink existing Jira issues to my ideas using "Search for an issue", but could not select issues with a "Resolution: Done" status, even when trying to enter the explicit issue key. The issues had to be returned to the kanban board so they could be selected from the drop-down menu.

This seems like an arbitrary limitation and makes onboarding existing Jira projects to JPD a time-consuming task. Is there any workaround or fix to be expected?

[Walter Buggenhout]

Hi @Jonah Johnson,

Jira Product Discovery are specifically designed to manage ideas, gather insights for them an prioritise product / idea decisions. The work that follows the ideation process (the delivery), is then best managed in a Jira Software project, by linking epics to the ideas in JPD.

JPD is built on top of team managed projects, so configuring workflows is exactly the same as in a team managed software project. You can edit the existing workflow from project settings > issue types.

See this support article for more information.

Hope this helps! 

[Ste Wright]

Hi @Jonah Johnson 

Do you mean in Jira Product Discovery, or in Jira Software?

A Company-managed Jira Software Project would be well suited for this, as boards can better manage multiple workflows.

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You then need to...

1. Create the certifications as issue types 
2. Assign them to an existing issue type scheme, or create a new one
3. Assign the issue type scheme to your Project (if needed)
4. Create a workflow per certification, and a workflow scheme for them to be housed in (which also needs to be assigned to your Project). Instructions for all of these can be found here

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Let us know if you need any more specific instructions!

Ste