Error Creating Priority field

[Seth Mason]

I'm trying to create a basic "Priority" field (e.g., P0, P1, P2, P3 or Low/Med/High etc), but when I go to create the field, I get an error that the name exists.  If I search through the list of existing fields I don't see "Priority". Any suggestions on how to create this field? I'd rather not have to use a different name.

[Lisa Nanoff · Accepted solution]

Follow-up: we were able to get to the bottom of this issue.

The delivery tickets we wanted to link to JPD ideas belonged to team-managed software projects. Since these are self-contained, their tickets cannot be linked to other projects by default.

This meant that delivery tickets couldn't be added to JPD ideas unless you were an admin of the team-managed project.

As workarounds, we could either:

- obtain admin permission for the software project

- Ask the software project admin to link the tickets for us

- Ask the software project admin to update the project settings from limited to open so tickets can be linked freely. 

[Karin van Driel]

I would check the Browse permissions of the projects in question and ensure the user trying to link the issue has that permission in those projects. That is the only thing I can think of that might be the problem.

[Karin van Driel]

Alternatively an indexing issue on the site, though not sure if that is still a thing in Jira in Cloud :)

[Klaudia Schön_Deviniti_]

Hi @Lisa Nanoff

First of all, please confirm if you paid product access to Jira Project Discovery permissions. We had a similar situations in our company as Contributors without a paid license couldn't link even if they were able to browse these projects.

[Lisa Nanoff]

Hi Klaudia! 

Yes, I have paid a creator license and am an admin of the JPD projects in question. We were actually able to troubleshoot this issue internally. I'll add the answer above in case it helps anyone else!