How to troubleshoot JPD <--> SFDC Data Refresh Errors

[Deleted user]

Question: How do you troubleshoot data refresh errors between Salesforce and JPD? I've got 233 errors, all of them the same, where linked insights created from the chrome extension linked to notes from Salesforce. However all of these seem to need re-authentication. Clicking "Authenticate" just results in "Try Again". Chrome's developer console doesn't reveal anything insightful. How can I go about troubleshooting this, or what info is needed to find what it's hung up on?

[Michael Yaroshefsky - Visor for Jira]

Hi @Sufian Siddiqi

I haven't found a way to do this in product discovery. Switching from Months to Quarters gives me the same view you have. 

As an alternative, if you really want to see your quarters laid out as Q1, Q2, and so on, you can try checking the Atlassian marketplace. 

One app, you can try is Visor. It's free, secure, and stays in sync with your Jira data. To get the Q1, Q2, and Q3 shown in the screenshot below, select the Gantt View, then make your timeframe "Quarters and Weeks."

Find Visor on the Atlassian marketplace, here https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-?tab=overview&hosting=cloud

Let me know if this helps or if you have more questions,

Michael

[Sufian Siddiqi]

We'd use the 'plan' tool within Jira SW if we wanted a gantt chart, but that's not what I'm after. I'm looking to not mention months when using quarters in JPD.

Thanks for the input, Michael :)