Attributing customers to ideas

[Owen Friedrich]

We have a need to track one or more customers to an Idea so we can generate reports that show "We completed x items for Customer A" or "We have x items on the roadmap for Customer A".

Using a multi-select dropdown is an option but we have over 20k customers so this doesn't scale well and I am not aware of an easy way to import a list that large into a dropdown. (or keep it updated).

Insights seems to be another option but requires the user to copy in the Account from Salesforce.  We are also not sure if we can accurately report on this data in comparison to a normal JPD field.

How are others solving this need?

[Tanguy Crusson · Accepted solution]

Hi @Esther Strom Could you please raise a support ticket ? (you'll see a link to it from the "Give feedback" menu in the Jira Product Discovery left sidebar). This way we can get access to your site to investigate what's going on there. Thanks!

[Esther Strom]

Thanks, Tanguy. I did open a support ticket, but the issue seems to have resolved itself.

[Tanguy Crusson]

Thank you @Esther Strom , I don't know what happened but will check with the team

[Tanguy Crusson]

Hi Esther, I just checked the support queue and didn't find your ticket there. 

Did you send it from here? 

[Esther Strom]

No, I used the standard support site (support.atlassian.com/contact). 

https://support.atlassian.com/requests/JST-863335

[Tanguy Crusson]

OKay, I see that the support person closed it after you replied, earlier today:

"The problem seems to have resolved itself on all machines."

Was that maybe meant for another ticket? 

If so, you could create a new one via the form I shared earlier and it will land with the team supporting Jira Product Discovery

[Tanguy Crusson]

ooooooh never mind 🤦‍♂️ I get it now - the problem has resolved itself

Not "the issue" as in "the Jira issue behind the support ticket"

Doh

[Esther Strom]

Yes, sorry! You'd think I would know better than to use "issue" instead of "problem" 😅