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Non-required field on “Create issue” panel doesn’t persist between creating delivery tickets?

Hi All,

Currently when creating a new delivery ticket in JPD, the "Create issue" panel pulls in all "required" fields as I would expect:

Screenshot 2023-09-27 at 11.00.20 AM.png

I can then hit the "three dot" menu to add non-required fields when submitting the ticket. For example, this field called "Labels":

Screenshot 2023-09-27 at 11.01.52 AM.png

After I create the issue, the problem is that when I go to create another Delivery ticket, the "Labels" field is not pulled in, only the required fields.

For my teams this is a challenge, since some of our software projects have some fields that are required for some teams, but not others. As a result, they're not "required" fields. This means that to create a delivery ticket from JPD, some teams each time would need to go into the three dot menu and manually add the fields they need to submit along with their ticket.

I'm wondering if there's a way to get these "non-required" fields to persist in between creating delivery tickets in JPD?



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Rohan Swami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 27, 2023

@andy if I understand correctly, you're looking for a 'remember my last selection' feature when creating delivery tickets. This would remember that you made the field visible last time, but it won't apply this to any other user. Do I have that right?

Hi @Rohan Swami, yes you've got it. Per user "remember my last selection" would be great for teams who share a project, but might need to use slightly different fields when creating delivery tickets.

Rohan Swami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 27, 2023

Got it. We don't have a feature like that at the moment, but I'll record this feedback for us to consider in the future.

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