Lost access to Product Discovery

Luke Thorogood
Contributor
May 16, 2024

Can no longer access Product Discovery. Can someone reach out please.

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Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2024

Hi @Luke Thorogood I checked in the system and indeed your subscription is deactivated. It looks like you don't have a credit card on file. Reminders were sent by email to your administrator every week for the past month. 

You'll need to reach out to Atlassian support to reactivate your access, which will resume your trial so you can enter payment details. 

https://support.atlassian.com/

Luke Thorogood
Contributor
May 16, 2024

Thanks @Tanguy Crusson  

Luke Thorogood
Contributor
May 16, 2024

@Tanguy Crusson I believe a request has already been made by our Jira Admins, but yet to get feedback. 

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