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Is there an issue with Product Discovery projects currently?

Curt Holley Community Leader Feb 02, 2022

as we cannot access ours.
Getting the below message. Project is still visible in the list of projects and if I try and go to the settings, i can see them briefly before it crashes and give this error. Going in to the front-end, it crashes immediately.


Note: We can still get to the data via JQL (which is reassuring), so looks like it is a UI only issue.




4 answers

1 vote

Okay @Curt Holley @Ana Duran I can confirm this impacted 6 customers and is now fixed. It's the first time we get an incident of this kind, only impacting a small subset of the customer base, so it caught us off guard - hence why it lasted so long.

Next step: we're looking into changing our alerting to be able to catch things like this much earlier. 

1 vote

@Curt Holley we reverted changes made recently and your project should now work. Can you please let us know if that's not the case?

Curt Holley Community Leader Feb 03, 2022

Thanks @Tanguy Crusson Yes!!! all working again now.

0 votes

Hi @Curt Holley we are looking into it and will keep you updated

I saw this issue as well. I refreshed the page and it worked. 

Curt Holley Community Leader Feb 02, 2022

Thanks @Ana Duran but sadly that is not working for us.

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