Is Product Discovery down?

[Michael Price]

Hi,

I'm suffering some issues where the Product Discovery UI is not loading, instead it loads Jira search showing the issues (suggesting the data still exists thankfully), but trying to open a product discovery issue I am receiving the error: 

"This project isn't available

It may have been deleted or your permissions may have changed"

Here's hoping it's a bug you can fix and I've not lost my project.

Keep up the good work.

Cheers,
Mike

[Tanguy Crusson · Accepted solution]

Hi Mike, 

That's because you're using the alpha version of Jira Product Discovery which we've deprecated a couple of months ago and turned off today.

I've just turned it back on for you - if you refresh your page it should now work. 

Can you please contact your Jira administrator to add the Jira Product Discovery product via this URL? https://www.atlassian.com/try/cloud/signup?bundle=jira-product-discovery

I'll send you details via email. 

Cheers,

Tanguy

[Tomislav Tobijas]

Hi @Tanguy Crusson,

Sorry for jumping in the conversation.

We still do have access to Jira Product Discovery but I'm not sure if we signed up for it during the alpha version or later on.

When I navigate to the Manage subscriptions section, I got only the Jira Product Discovery product name, while, for example for Team Central we have Beta in the brackets next to a name.

Anyway, I just wanted to check how can you know/check which version of the product you're using in the cloud?

Cheers,
Tom

[Tanguy Crusson]

Hi @Tomislav Tobijas I just checked and you're all good. There's only one version of the product in the Cloud. This only applies to people who started using the product earlier, when it was not a full product yet (but a project template in Jira Software)

[Tomislav Tobijas]

Great. Thanks for checking it out!

[Michael Price]

Thanks a lot for your help Tanguy. I'll pay more attention to e-mails next time :).

Cheers,

Mike

[Tanguy Crusson]

All good, I'm glad we sorted this out!

[Michael Price]

It's back :)

[Tanguy Crusson]

Hi @Michael Price yes I turned it back for you, but the code that's used for Jira Product Discovery to work this way is going away very soon. Please make sure to add the product using the link I provided in the other answer! 

Cheers,

Tanguy