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We've started to use Jira Service Management to collect feedback from our teams (mostly internal feedback) for the product team.
Once the product manager refines the feedback and if it's a new idea, we've set up an automation to clone it in Jira Product Discovery.
Two questions:
The 'Move' feature handles this much better than 'Clone' but it looks like Jira doesn't support 'Move' through automation.
Hi Brent, sorry we couldn't get to your question today, but we'll do tomorrow!
hi @brent_johnson , this is what I would try to do: https://www.loom.com/share/c3365662388e4dcaab8b708b130ba7b8
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Thanks! This was very helpful :)
We are using the Jira Service Management forms (for a few things, but not everything). Is there a way to get the form info over as well to Jira Product Discovery @Tanguy Crusson ?
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I haven't tested that but I don't think that would work - unless Project Automation gives you a way to map the content of the form to fields in Jira Product Discovery. I've asked the team working on Forms to weigh in on this.
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@brent_johnson I actually have found a way to do what you are asking via automations. It might be a little clunky long-term but my expectation is that as JPD matures it becomes more integrated into the existing tools.
So, what have I set up?
below is a screenshot of the automation I have that seems to do the job very well for now:
One important thing to note is that my form has all of it's fields connected to Jira, so the details are actually logged on the JSM issue as it is created. There is not currently a way to transfer a form over to an idea.
Right now, all the details from my JSM ticket are copied into the description and during refinement the relevant detail is added to the relevant fields.
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