How are your contributors accessing JPD projects?

[Taronish Pithawala]

Since JPD Contributors without product access cannot see JPD in the Atlassian App Selector, or use a single URL that shows all JPD projects, I'm wondering how others are solving the dilemma of wanting to provide an easy process for Contributors to submit ideas through multiple JPD projects. 

Right now, our Contributors (without product access) have to either bookmark a list of JPD project URLs, or we have to maintain some sort of centralised list for them to navigate from. 

Why is it that Contributors without product access cannot see JPD in the Atlassian App Selector? Why can they not use a URL like https://company.atlassian.net/jira/projects?selectedProjectType=product_discovery? 

[Rohan Swami]

hi @Taronish Pithawala the App Selector shows which products you have a licence to, and we hacked together the Contributor role to get it out fast and the workaround is that it's not properly a role that's attached to JPD. 

But we're working on improvements to this! Contributor will be a real role that can be configured in site admin the same way you can configure a creator, and then you'll be able to see it in the App Selector. I'm not certain about whether that URL will work though, we'll find out as we get closer to release!

[Taronish Pithawala]

Hi @Rohan Swami

Thank you for your reply! I'm not sure if the release is imminent, but if not, do you have any recommended workarounds? How have you seen other organizations solve this challenge in the interim? 

[Rohan Swami]

@Taronish Pithawala actually I haven't come across this use case before. We've had customers try and get their contributors to a single project, not to a list of projects. But we'll keep your use case in mind for the future, thanks for sharing it with us.

[Taronish Pithawala]

@Rohan Swami to explain more fully...

We are a large enterprise with several products and product lines. Our product teams have created JPD projects specific to a product or product line. 

Our Contributors include sales and support staff that are not Jira Software users, or paid JPD users. Contributors need to be able to submit Ideas and Insights into the relevant JPD project. Our sales and support staff are not organized into teams that are specific to a product or product line... they engage with customers using a slew of our products and therefore come across feedback and insights for all our products and need an easy way to provide that feedback to the correct product team.

Going to a single place, where they can navigate to the appropriate JPD project is critical to a simple Contributor user experience.