Cannot edit existing fields and their values, or create new fields - as a creator

[Andrew De Mesquita]

I have recently been given creator access to JPD. I am trying to migrate our org from spreadsheets to using this for our roadmaping and stakeholder collaboration tool. 

I have used it in the past with some success. 

The issue I am having is that my IT team have added me as a Creator however I am unable to edit any fields or their values. I am also unable to create new fields. 

Just to confirm I believe I am a creator on the project as I can create tickets, edit tickets and create / edit views. 

Any idea what might be going on here? I think it might have something to do with my IT team's overarching user management and permissions set up but i have not been able to direct them to the problem. 

cheers!

andrew

[lila · Accepted solution]

Creator is your product access, however you also need an administrator role to edit fields etc 

[Tanguy Crusson]

Yep, the problem is we call 2 different things with the same name, that's confusing... But basically: 

• Being a creator on the site means you have product access = a product license
• Then, in each project, you can be added with a specific project role. By default, projects have 3 roles: project admin, creator, contributor. 

So in your case you are already a creator in the site, now you also need to be added as a project admin on the project where you want to create fields.