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Automation: Clearing REACTIONS & MENTION Fields


we try to set up an automation with trigger schedule which clears a specific reaction and mention field. It seems that these to field types are not supported. Is there a work around to achieve it?

Screenshot 2023-10-17 at 11.33.40.png

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Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 17, 2023

Hello Sebastian, 

Indeed these fields types aren't supported in Automation yet as per Known limitations of Jira Product Discovery.

We will explore support for these fields, but it is not prioritized on the roadmap yet. 

There is no workaround at the moment, bu could you please elaborate more on your use case?



Bill Sheboy
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Oct 17, 2023 • edited

Hi @Hermance NDounga 

FYI the link you provided is broken.  Is this the one you wanted for the known limitations?

And...I just tested and although an example field of Reaction type is returned by the REST API to check for things automation supports, the value is always null in the response.  That behavior might confuse people into thinking it is sort-of supported.

Kind regards,

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Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 20, 2023

So weird for the link; thanks Bill! 

Full disclosure here: We are in the middle of a refactoring of the fields - to improve on performance, and make sure we can scale. so basically, their behaviour might change very soon, and that's also why we aren't too sure yet how to integrate them with automation - because the way they are stored/built can change very soon. 

So yup it's not for today :) but you understand why we don't really optimize for their current behaviour. 

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