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I normally use and like these levels:
- Problem/opportunity (normally a pain, job or gain)
Insights come from customer interviews, market research or competitors analysis and feed opportunities. (productboard does also differentiate like this)
I know you are working on a way to better distinguish problems from solutions inputs so that they can be visualised more easily from a tree.
However, my questions are:
1. Are there ways to register new insights from outside the main idea object so that you don't necessarily link an insight to a particular opportunity from the beginning but maybe later?
2. Thus, is there a way to visualise insights in a list?
For the moment, insights aren't an independent entity in Jira Product Discovery. They can only be stored and attached to an idea.
In that way, it is unfortunately not possible to create insights that wouldn't belong to an idea or to be able to search in JQL all insights for a specific project.
We've received a lot of feedback regarding this matter, so it is definitely something we are planning to improve, and I will add your feedback to it.
Regarding the solution/opportunity level, Tanguy had recorded a short demo to show how you could categorize your idea to create this type of structure.
@Hermance NDounga independent insights are definitely needed!! I would really like to be able to create a "note" in JPD, and then tag insights from that note to multiple ideas. This way I can have a single source of truth for an insight, rather than having to recreate it on multiple ideas.
This also ties to Can you pull customer data from Salesforce? (atlassian.com), because I'd like to have the customer information associated with the note instead of having to add a link from SF every time to pull that information.
I'd be happy to do a discovery call to provide more context!
Hi @Hermance NDounga , any news about Insights becoming independent entities? Is this a short-term thing or something you're still considering?
I just started exploring JPD and it's looking amazing, but I don't believe I can migrate my company to it without having independent insights.
A lot of our "feature request" workflows are dependent on this - today our technical support, sales, etc. submit their insights, and then the product team "triages" these insights and connect them to ideas/features. I don't expect our stakeholders to triage their insights by themselves.