Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Adding Jira issues to ideas

We have an integration between Help Scout (our support platform) and Jira Software.  Our support team creates Jira issues in a specific project and we track the number of linked support issues. These would be prime candidates to add to Jira Product Discovery ideas as links - I know when I paste the entire link, I can link it that way and two-way link is created. it would be great if I could also just type jira issue key and it expanded the way jira software comments recognize it's a jira key you just typed.

1 answer

0 votes

Hi Zuzana, 

Where would you like to type the Jira issue key?

This is how Jira Product Discovery works with Jira issues today for prioritization: Video demo

Hi Tanguy,

I have a similar problem where I have thousands of tickets residing in Jira that I need to import and attach to Ideas within JPD. Thank you for making this video. I think this is helpful.

Your bulk migration tool in JPD could use some improvement though. I find it odd that it uses a CSV file to import when more commonly, I'm moving existing Jira tickets from other Software Dev Jira Projects into a JPD Ideas list.

Hi @Jonathan Hau , I'm not sure I understood your feedback: have you tried moving existing Jira tickets to Jira Product Discovery using bulk issue move? That should work. 

Oooh I get it - you want to create new ideas AND attach existing tickets to them. hmm, yes, we don't have a good way to do that. 

Like Jonathan Hau likes this

Yes, exactly^^

Like Tanguy Crusson likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you