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📣 Product Update: Global fields & Fields management page

Hello community!

We’re thrilled to announce two new features that will make it easier to manage fields in Jira Product Discovery: Global fields that can be used across discovery projects and a brand-new field management page 🚀

Global fields

Global fields are custom fields that can be reused across multiple projects and different Jira products.

With this feature, you can create centrally managed fields: all field properties are the same across all projects and can be updated from a single place. Learn more

 

To create a new global field:

  1. Go to the top bar and select ⚙️ > Products.

  2. Under Jira Product Discovery, select Global fields.

  3. Click Create global field, select the type of field you want to create, and click Create.

ℹ️ Please note: It is not possible to convert a project field into a global field.
Follow this tutorial to migrate values to global fields via csv.

Use cases

  • You want to standardize across different projects: you can now achieve consistent naming and options.

  • You want to reduce admin overhead: a field can be created once, updated once, and updates are automatically visible in all projects.

  • You are using two discovery projects and often move ideas from one project to another: global fields values will be retained when moving.

New field management page

With the introduction of global fields, we’re also releasing a new field management experience that makes it easy to create new fields and add existing global fields to your project from a single page. Learn more 🔥

While Jira admins are the only ones able to create and modify global fields, thanks to this page, adding global fields to discovery projects can be delegated to project admins 👨🏼‍💻 for less friction.

 

To access the new fields management page, in your discovery project, go to Project settings > Fields.

 

Both of these features will make it easier for Jira Product Discovery users to achieve consistency across their projects, while at the same time reducing the burden on admins. We will continue making improvements to both features, so stay tuned!

Don’t hesitate to share any feedback on the feature using the “Give feedback” button in Jira Product Discovery or the comments below.

7 comments

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Haddon Fisher
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May 16, 2024

This is great news! There's a basic expectation set by the last 20+ years that custom fields are instance-wide, so seeing this start to be addressed is great.

One callout: You keep trying to delegate custom field access to project managers (team-managed projects and now this "field management page") without really addressing any of the underlying problems this would create.

For example, does this feature enforce uniqueness in field names? When site admins were the only ones who could create fields it was somewhat safe for Jira to assume there wouldn't be duplicative names or that if there were, it was by design; the introduction of team-managed projects exposed the limitations with that assumption and the many UX issues and technical bugs relying on it to be true.

I absolutely love that y'all are continuing to innovate and try things. And, it is really important that these experiments and risks don't continue to compromise the rest of the experience.

Like Ignacio Pulgar likes this
Naz James May 20, 2024

Thank you Hermance, I was anxiously waiting for this to be available so I can streamline :)

Thierry BLOCH May 27, 2024

Hello 

Thank you for this great feature. 

But i don't see people field? 

It will be add soon?

Regards

Thierry

Ignacio Pulgar June 7, 2024

Hi @Hermance NDounga ,

Thanks for leading this change! I'm sure it will make a big difference.

We have noticed global fields can only work in a Jira Product Discovery project if the field has a context for Global (all projects) + Any issue types.

Unfortunately, Jira Product Discovery projects do not show up in the list of projects for which a context can be configured.

Setting the field context as Global (all projects) and just the Idea issue type does not work either.

While the field can be added to the project, an error is being thrown on trying to add a value:

Something went wrong. Field 'customfield_12790' cannot be set. It is not on the appropriate screen, or unknown.

something-went-wrong.PNG

This is a very big limitation for us, since we have based all our Jira configurations around custom fields contexts (good practice) and many projects use the very same screen, containing multiple fields which show up just in the appropriate projects thanks to narrowed contexts.

If one Jira Product Discovery project wanted to use some of those custom fields, we would need to create a global context for all projects and issue types, which would make the fields available in way too many projects where they shouldn't appear.

Therefore, I think Jira Product Discovery projects should support custom field contexts just like normal Jira projects.

As a Jira admin, I also agree with @Haddon Fisher that allowing end users to create new fields guarantees ending up with a too messy Jira instance (duplicate field names should be avoided, and Jira admins should be able to disable the ability of creating new custom fields), but that's another topic...

Thanks for looking into this!

Guy Yasoor June 9, 2024

Hi @Hermance NDounga , quick question - should this work for the built-in "Organizations" field from Jira Service Management? I can't find it in the global field list

Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 10, 2024

Hello Ignacio, 

Fields context don't work with team-managed projects. Even in Jira Software, if you create a team-managed project, you will not be able to use a field that has a context in it. 

Jira Product Discovery projects are team-managed, which is why context are not supported. For a Jira custom field to work in a team-managed project (regardless of the product), it needs to have no context apply. 

We investigated to see if we could bypass this limitation, but we cannot; it necessitates a platform change that is not prioritized at the moment. However, we are working on making all this clearer for our end-users. 

Regarding the ability to create fields in Jira Product Discovery: 

  • Only Jira admins have the right to create global / access the global field page, so Jira admins don't have the possibility to disable this, because they are the only ones able to use it. 
  • Projects admins have the right to create new project-scoped fields (fields that can only be used in a unique project) . By making sure you have only one project admin who is aware of the company governance, or by making only Jira admins also project admins, you make sure new projects fields aren't created without governance. 

Cheers, 

Hermance

Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 10, 2024

Hi @Guy Yasoor 

Unfortunately, "Organizations" is not a Jira custom field; it is a Jira Service Management system field, so it can only be used in Jira Service Management, neither in Jira Software nor in Jira Product Discovery for the moment. 

Best Regards,
Hermance
Product Manager @ Jira Product Discovery

 

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