Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,455,380
Community Members
 
Community Events
175
Community Groups

Power user demo: using data from Zendesk/Intercom, Salesforce, Pendo/Amplitude in ideas

Hi everyone!

It's deep in power user territory - but here's how you can currently use data from support/sales/product analytics systems in Jira Product Discovery, to help you with prioritization. 

Cheers,

Tanguy

11 comments

Great use of pulling all the key metrics together to add more weight to a potential idea; Systems we use that we would also find helpful to integrate with Trello, HotJar and HubSpot. 

Like Tanguy Crusson likes this

Officially intrigued, Tanguy - Systems with customer data that we could potentially integrate might include Intercom, HubSpot, & Stripe! 

Like Tanguy Crusson likes this

Well, out of the 6 you use we currently support 1. I guess that's a start smile

Like Brian Gumm likes this

@Dave Hennessy how do you use Trello for things like this?

I can elaborate a bit more on Stripe data: We'd like to be able to make financial data from existing customers part of the calculus for prioritization. For us, that data lives in Stripe. I can imagine an "MRR" or "ARR" field in the Jira Product view that is able to rollup relevant revenue data from Stripe, though there would have to be a way to filter/select the relevant customer accounts in Stripe and get that filtered revenue data over to Jira Product...

And re: Intercom - You did mention in the video, Tanguy, that Intercom was something that was supported but it wasn't demonstrated in the video. Are there text-based instructions for making those links from Intercom to Jira Product that you're able to share? 

Thanks for doing these videos; they've been great!

@Tanguy Crusson - We use cards in trello within our customer focus groups so they can vote on features we have in the backlog.

Votes feeding into Jira Discovery would be helpful for context of user appetite. 

We could also use count of trello tickets with a tag to tie back Jira Discovery also. 

Thanks @Brian Gumm That's super useful context. 

Re: Stripe: is the idea that you'd like to be able to say "this idea was requested by these customers, and these customers are worth X MRR"?

Re: Intercom, here's a demo for how it works

@Tanguy Crusson - Re: Stripe - Yes, that's it! 

Like Tanguy Crusson likes this

So excited! How do we go about getting the Salesforce integration enabled? 

Like Jason Pecoraro likes this

@Lu Reed just paste a link to a Salesforce object (opportunity, other) in an insight ("attach a link") and it should work.

It is not clear where to go to set this up in current state of beta. Does anyone have any tips? 

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events