Not able to view JIRA tickets - "Can't show the issue" error.

[Harshawardhan Tapase]

Not able to view any tickets. Always seeing this error. I have downloaded the latest app from Google Store. 

Please support to resolve this issue at the earliest.

[Jehan Bhathena · Accepted solution]

Hi @Harshawardhan Tapase ,

If you can view the issue thru the browser it should be visible on the app as well.

You can check if your instance is restricted for specific IP Addresses : https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

If none of these help then the only alternative is getting in touch with the Support team : https://support.atlassian.com/contact/#/

Hope this helps.

[Harshawardhan Tapase]

@Jehan Bhathena  - There are not IP related changes from my end. I was able to view all issues / tickets on my mobile earlier.

This solution is not helping me.

Regards,

Harsh Tapase

[Jehan Bhathena]

Hi @Harshawardhan Tapase ,

Then Atlassian support is the best contact for you : https://support.atlassian.com/contact/#/