Mobile app cannot show what is in my queue or assigned to me

[Donald Wightman]

I currently have tickets assigned to me as well as tickets assigned to my q I can see it in my browser .

The mobile app can list all issues, but if you select issues assigned to me or issues assigned to my q, the app just hourglasses and never loads anything.

This problem exists whether I use VPN or not.

[ThePoolAPK01]

It's frustrating when a mobile app can't display what's in my queue or assigned to me. It's like trying to play snooker pool without any balls on the table – you're left wondering where everything went.

[Dan Breyen]

@Donald Wightman is this still an issue? I'm using Jira Cloud and can retrieve items that are assigned to me with the latest app.  If this is resolved, could you mark it as answered. Thanks!

[Sam Bartolome]

Hi @Donald Wightman ,

make sure the app is up to date in your mobile and in your instance.

You should use VPN if your organisation asks for.

Outside from that it mean to work out of the box

[Donald Wightman]

It is not today, and I have tried it with and without VPN.

[Donald Wightman]

Correction on that last reply. The app is up to date, and I have tried with and without VPN.

[Sam Bartolome]

Are you in cloud or on-prem?

If your company imposes VPN for accessing Jira, you should be connected