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I currently have tickets assigned to me as well as tickets assigned to my q I can see it in my browser .
The mobile app can list all issues, but if you select issues assigned to me or issues assigned to my q, the app just hourglasses and never loads anything.
This problem exists whether I use VPN or not.
Are you in cloud or on-prem?
If your company imposes VPN for accessing Jira, you should be connected