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Log Jira Software tickets by sending an email..

Hi guys

Is it possible to log a Jira software ticket directly from Outlook? i.e. sending to a Jira email address and then logging the ticket? Please note this is for Jira Software not Service management.

What is the best plug in to use?

Thanks

6 answers

4 accepted

4 votes
Answer accepted
Dirk Ronsmans Community Leader Oct 21, 2021

Hey @Vanessa Becker ,

This is actually an out of the box feature.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

JSM handles it differently but JSW can do it just fine. Just keep in mind that for JSW the senders have to be licensed users to be able to create issues.

There is a workaround to set it all to a dummy default reporter (also mentioned in the documentation) but that is up to you if you want that.

^ Yes!  By configuring your Incoming Mail Servers (https://your_company.atlassian.net/secure/admin/IncomingMailServers.jspa), you can have it check an email box and create tickets or comments from the emails.  It works wonderfully!

Hi guys

This worked perfectly for us however just one issue... if I attach .jpg images the ticket logs with a jpg file but if I add png files the attachment does not attached. Please help!!

3 votes
Answer accepted

Hi @Vanessa Becker 

thanks for asking. 

We at yasoon provide a plugin, which could be a good solution for you:

Microsoft 365 for Jira - Outlook Email, Teams, Meetings

This allows you to turn Outlook emails directly into Jira issues/tickets without the hassle of switching between the two tools.

Here is a demo video: Demo: Microsoft 365 for Jira – IT project management use case

As you will see, our plugin Microsoft 365 for Jira includes some more Office integrations (Microsoft Teams, Outlook Meetings and Microsoft To Do).  

In case you only need Outlook email integration, you can also use our single plugin:

Outlook Email for Jira

If you have any question, feel free to contact me: patrick@yasoon.com  

Kind regards,

Patrick

0 votes
Answer accepted

I can recommend Jira Enterprise Email Handler plugin for Jira if you're looking for something more advanced. You can set rules to create different types of tickets or set different field values based on the recipient address, sender domains, subject or body content etc.

You can also define your own incoming and outgoing email addresses to handle tickets or notifications.

Lot and lots of options but definitely more suitable for advanced users.

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?tab=overview&hosting=cloud

Regards,
Daniel

0 votes
Answer accepted

Hi @Vanessa Becker 

I don't know if its possible out of the box but perhaps something like Zapier may have an integration that could be of use? Not used anything like this myself but they have a heap of integrations! 

Yes, there is Microsoft Outlook app for Jira, you can get it for free.

Jira for Outlook (microsoft.com)

It will add options to the Outlook menu to easily create, update or review items in Jira.

Capture.JPG

You can also get it from Marketplace in Jira.
Capture2.JPG

@Vanessa Becker

An easy way to do this is to use the Jira REST API to create a ticket:

https://{instance}.atlassian.net/rest/api/2/issue

 Simply add the payload:

{
    "fields": {
       "project":
       {
          "key": "YourProject"
       },
       "summary": "Created ticket from RESTAPI",
       "description": "An easy way to create a ticket",
       "issuetype": {
          "name": "Support"
       }
   }
}

 then POST this to the API url.

I've then got a simple MAPI framework script that I run on a machine with Microsoft Outlook installed, and it attaches to that mailbox and watches for a specific email that I then parse the subject and description for the fields needed in the payload.

No plugins, no additional mail config needed, easy to amend and control.

Best,
Mark

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