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Jira user Limits

Using Jira Software.  If the account 'runs out' of licenses, is it a hard-stop--no more users?  Of does Jira allow some level of 'overage' within a true-up period?

6 answers

2 accepted

6 votes
Answer accepted

@Athas Mark In my experience, product access is a hard stop at whatever the number of users your subscription plans are set to.

Using Jira cloud (SaaS), with monthly billing, accounts can be added and removed as required. We are G-Suite integrated (another small cost per user) so I manage user accounts from G-Suite and let auto-sync sort out Jira. When I inherited the system there were accounts all over the place which were incurring cost. These are all cleaned up and inactive now.

1 vote
Answer accepted

Hard stop if you are using annual billing, which is a fixed number of licenses.

If you are paying monthly it adds the cost the additional licenses to your next monthly charge.

Thanks for the details.  We are on an Annual.  14 seats left...  I'm gonna look to remove inactive users, while Supply Management processes take 2-3 weeks to execute.

I am indeed on an annual billing plan.

Thank you for the update on the monthly piece.  That's good to know!

If you are using Atlassian Access one quick way to find people to remove is to filter to "unverified" users. Those are folks that were sent an invite, but never followed the link.

Of course you don't want to remove folks that only got the link in the past few days, but if someone got an invite email a month ago, and never followed the link, and they haven't contacted you about the invite having expired, they obviously didn't really need access.

Like Kelly Arrey likes this

Suggestion that you can do:  Our site admins perform regular license review and revoke licenses for those with inactivities over 90 days.  This will help us to monitor that we have enough licenses for provisioning.   

2 votes

Hi @Athas Mark

It depends on what billing type you have.

  • On a monthly plan, you don't have a limit. You are just getting charged based on the number of users and products you have on the day of the renewal.
  • On the annual plan, you have a hard stop but can increase your user tier throughout the subscription period by reaching out to Atlassian or your Atlassian Solution Partner in case you purchase your subscriptions from a reseller.


We also have had to review user activity to manage our licenses.     We have  increased our Jira licenses twice and our Confluence once so far even with managing the active use, as more folks have found we have these applications we are getting more demand so always managing licensing by active usage.  

It was a hard stop and we were on a monthly billing plan. We've switched to an annual plan using a 3rd party partner which enabled an annual cost savings. 

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