You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Using Jira cloud (SaaS), with monthly billing, accounts can be added and removed as required. We are G-Suite integrated (another small cost per user) so I manage user accounts from G-Suite and let auto-sync sort out Jira. When I inherited the system there were accounts all over the place which were incurring cost. These are all cleaned up and inactive now.
Hard stop if you are using annual billing, which is a fixed number of licenses.
If you are paying monthly it adds the cost the additional licenses to your next monthly charge.
If you are using Atlassian Access one quick way to find people to remove is to filter to "unverified" users. Those are folks that were sent an invite, but never followed the link.
Of course you don't want to remove folks that only got the link in the past few days, but if someone got an invite email a month ago, and never followed the link, and they haven't contacted you about the invite having expired, they obviously didn't really need access.
Hi @Athas Mark
It depends on what billing type you have.
We also have had to review user activity to manage our licenses. We have increased our Jira licenses twice and our Confluence once so far even with managing the active use, as more folks have found we have these applications we are getting more demand so always managing licensing by active usage.
Recommended Learning For You
Level up your skills with Atlassian learning
Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.
Managing Jira Projects Cloud
Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.
Managing Permissions in Jira Cloud
Sharpen your skills at configuring and troubleshooting permissions in Jira Cloud with this free course.