How can i new users as managed account

[Ingo Syllwasschy]

Hello

I have new users that I would like to take over as management accounts. Unfortunately, I don't know how to do this. I can't find an option in Guard. Can you please help me, thank you

Ingo

[Ingo Syllwasschy · Accepted solution]

The solution was ultimately quite simple. The user transfer was set to manual.

[Ingo Syllwasschy]

Hi @Jehan Bhathena 

I have verified the domain and i have existing user with a e-mail from my domain marked als managed account. All is top!
Now i have three new user with an e-mail from my domain.
But this user are not in the view "managed user" and I can not add this user. All users are invited and now active too. I want to this three users managed too like the other 86 one

I can not add this users to any of my authentification policies.
I can not add this user to the managed accounts

I am searching the function, button,... with I can do this

Here the program does not find the user:

Here the user is active but not managed and there is no function to add the user.

Or do I have to take over all users again to make the three new ones managed accounts as well

[Jehan Bhathena]

Hi @Ingo Syllwasschy 

If you have added/verified your domain, all users with that domain should automatically reflect in your managed accounts tab

https://support.atlassian.com/user-management/docs/what-are-managed-accounts/

To view all the managed accounts for your organization:

    Go to admin.atlassian.com. Select your organization if you have more than one.

    Select Directory > Managed accounts.

[Ingo Syllwasschy]

Hi @Jehan Bhathena 

This step is done. Now I have new Users which should be managed account. But I can find no "button" to say "Hi, account you are a managed one."

[Jehan Bhathena]

Hey @Ingo Syllwasschy 

Please can you elaborate on what are you trying to achieve?

Once the domain has been verified the "Managed Accounts" tab lets you (Org Admin) manage the users Atlassian account i.e. the name, email, status etc.

Are you trying to achieve something other than this?

[Jehan Bhathena]

Hi @Ingo Syllwasschy 

Thanks for the detailed explanation, from what you've mentioned can you try to Claim the account?

Steps here https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts

To claim all accounts:

    Go to admin.atlassian.com. Select your organization if you have more than one.

    This step is different depending on your user management experience:  
    - Original: Select Directory > Domains.
    - Centralized: Select Settings > Domains.

    Select Claim accounts for a domain.

    Select Claim accounts.

[Ingo Syllwasschy]

The users which there are at this time, but I have new User

[Jehan Bhathena]

Hey @Ingo Syllwasschy 

If the new user isn't in the Claim Accounts tab then I'd suggest raising a support ticket since it maybe a bug https://support.atlassian.com/contact/