How do i add a text box or image with pre defined text to my customer request form for a customer to see the SLA on priorities i.e. how long it will take if they choose a priority in a drop down list?
Critical - 1 hour SLA
High - 2 hour SLA
Medium - 1 Day SLA
All the custom fields available seems to have an empty field or fields you need to choose?
Attached the form i would like to add it to.
If you already have such a field created in your project, follow the below steps:
If not, you have to create a custom drop-down field and then follow the above steps. You could also description to that.
Hi @Vanessa Becker ,
Out of the box there is no way to add a "label" kind of field on a form. All the form controls you see are linked to a (custom) field.
You could add the text in the Description of the priority field (you can play around with some notation to set enters/bold font/.. https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all )
or even in the Description/Help on the top of the form.
If you really want more flexibility in these things you might want to look towards an app called ProForma which was (recently) acquired by Atlassian.
Hello @Vanessa Becker,
As I understand, you want to add informative text for customers. You can achieve it using our app Feature Bundle for Jira Service Management. It allows you to define banners for request form (it can be different on each requests type) where you can put information which you need. It's configurable in global settings in app's section called "Announcement banner".
This app also provides additional features such as the possibility to edit requests or show the workflow for customers (called "Request steps").
Another option is to put this information in the Field help under the Customer priority field. You can do it in project settings in the request type configuration.
I hope that it helps.
Emma Sophie Jones
Customer Support, Appsvio
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events