"Pull Rank" in Feature (Jira Epics) not showing options Push Rank to External System; how to resolve

[Vinay Sharma]

We have Jira Align and Jira Cloud integrated. We need to push Features (Jira Epics) ranks from Jira Align to Jira Software.

In the Features (Jira Epics) backlog list, when I click "Pull Rank" unable to see options Push Rank to External System or Pull Rank from the External System

On clicking "Pull Rank" message is shown up - Use Epic (JA) (Program Level) rank to sort Features (Jira Epics). 

How can I view the options - Push Rank to External System or Pull Rank from the External System.

Checked under  Administration -> Connectors -> Jira Setting -> Jira Setup tab -> Settings "Enable Rank Sync is set to "Yes". Pls. suggest.

[Tina Behers · Accepted solution]

Hi @Vinay Sharma 

The ability to rank in external tools is a role setting in Admin- Roles- Program (and Team I think :). 

The toggle(s) must be enabled for users (by role) to push rank to Jira.  If the toggle is not enabled, then you will not get the "push/pull rank" option int he drop down menu regardless of your Tier 1 (Context Menu) settings. 

I hope this answer helps! 

[Vinay Sharma]

Thanks Tina!

[Kyle Foreman · Accepted solution]

Hi Vinay,

Check your Context Menu to see if a PI/Release is selected. Pushing/pulling to an external system (e.g. Jira) is only available in the global Program backlog (when only a Program is selected in the Context Menu) because Jira does not have a concept of PI/Release. This helps keep the two backlogs in sync.

-Kyle

[Vinay Sharma]

Thanks Kyle!