Unable to create Program Increments in Jira Align

[Muhammad Haarris Ahmed]

Hi all, 

I am a Super Admin in my org for Jira Align and strangely, I'm not seeing the Program Increments option in Manage --> Programs menu.

It's a bit off because just a couple of months ago, I used the same option to create PIs for my org. It has also been suggested in the link: Create program increments – Jira Align

I reckon I might be missing something. Could any of you please guide me an alternate way to create PIs in the system (as the steps detailed in the above page are not working for me).

Thanks.

Haarris

[Rodrigo Cortez · Accepted solution]

Have you checked if any other Super Admin changed how Program Increments are named in your enterprise?  Check the Platform Terminology page for confirmation:

Admin --> Settings --> Platform Terminology 

Alternatively, you may wanna try browsing directly to the Program Increments grid:

• https://instance.jiraalign.com/ProjectGrid?FirstTime=True

[Jennelle Stearns]

In addition to what @Rodrigo Cortez provided, once you know what you have named it in your Platform Terminology, go into Admin-Roles-and select the Super Admin Role.  Under Portfolio as well as Program, make sure you have the toggle turned on along with the permissions to Add, Save, and Delete.  If you do end up turning the toggles on, once you save, make sure you logoff and login again to see the new changes. 

[Anthony Smidl]

This happened to us recently in January as well, must have been a residual effect from a recent release, we had to go and turn on Program Increments for Super Admin under the roles section again. 

[Anthony Smidl]

A good practice also when looking for these in the roles is to expand all levels going bottom up and then do a CTRL+F for the key word or screen, it helps you quickly find whether it's toggled on or off. I haven't found a way to export this for controls, so looking to leverage an excel file for super admins to update as changes occur, would be good if Atlassian could have audit trails on these or point us to versions of changes to roles Admins made. 

[Muhammad Haarris Ahmed]

Hi @Rodrigo Cortez @jenn @Anthony Smidl 

Thank you so much, for your responses. Really appreciate your guidance.

I checked the Platform Terminology page, as well as the page for Super Admin role, which contains toggles for Portfolio and Program. All of them are already checked (as can be seen in these screenshots).

I have tried accessing the below link - that is also not working as it shows 'page unreachable' error. 

• https://instance.jiraalign.com/ProjectGrid?FirstTime=True

I'm not sure what else could be preventing from seeing the 'Program > Manage > Program Increments' option.

Could you please advise if there's some other solution to this?

Thanks.

Haarris

[Muhammad Haarris Ahmed]

Update: We contacted Atlassian Support to have the issue resolved and it's been working all right now. Thanks to everyone in Atlassian and within the Community for your support!