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The sprints from Jira to Jira Align are not synching.

I have an epic in Jira that has 7 stories.  The sprint for those 7 stories have been updated in Jira, but are not reflecting the same sprint in Jira Align.

I have re-synced the board, and the sprints are mapped correctly between jira and Jira Align.

Any help why I am not seeing the updated sprints in Jira Align?

2 answers

0 votes
Tom O_Connor Atlassian Team Aug 04, 2020

Check out this FAQ that has a bunch of articles on the Jira/Jira Align integration and I constantly point back to these various articles to solve issues.  

https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497

 

Search for the articles with "sprint" in the title and review those to help solve your issue.  

Are both the Reporter and Assignee of the 7 Stories in Jira which you are attempting to sync Jira Align users associated with the correct permissions in JA?

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