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Question on Net Promoter Score Measurement (NPS)

tim comella
tim comella Jul 20, 2022

We will be deploying Jira Align soon, and there is a need to implement NPS (Net Promoter Score) surveys - after enhancement deployments - either at Epic level or at Program Increment (PI) level.  What is the best approach to implementing NPS for deployed features so that we can measure improvement reactions from the actual customer experience during live use of those enhancements?  Not sure if Atlassian can support this in its product line, or some third party Marketplace add on may be needed.  Ideas and recommendations welcome.

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Philipp Barry
Philipp Barry
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 29, 2022

Hi Tim,

In Jira Align, NPS-scores can be tracked as Key Result metrics of Objectives. Features contributing towards those objectives can be linked to the objectives to make this relationship transparent.

Would this functionality possibly help you for the use cases you have in mind?

Best regards

Philipp

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