Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,198
Community Members
 
Community Events
165
Community Groups

Ideation - Manage users gets Whoops

Hello all,, 

I have a client that has ideation working in our test Jira cloud environment, however in production when we select the  Manage Ideation Users we get the Whoops.

 

Any idea on what could be wrong? 

1 answer

1 accepted

3 votes
Answer accepted

Hi @Theresa Doris ! 

Manage Ideation Users (External Users) requires that the user have the ability to Add/Delete Products in Jira Align (not ideal if you're not using the product functionality, but unfortunately it is tied to that set of toggles). Check out this help page (second paragraph): 

https://help.jiraalign.com/hc/en-us/articles/360008928014

Note that if the user has the Super Admin system role they won't experience this issue (has to do with the specific hard coding of the Super Admin role in Jira Align). 

Hope this helps!

Mark

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Align

Rockin' the Roadmap - How to make most of the Roadmap with Jira Align

The roadmap challenge for large scale agile enterprises Regardless of the agile framework you use, the agile enterprise has a massive scale with the challenge to connect hundreds of teams and thous...

2,586 views 7 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you