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Can I use client as a metric?

Is there a way to see how much work a developer has contributed to a specific client that is linked to epics and stories by a specific label?

4 answers

0 votes
Tina Behers Community Leader Oct 29, 2021

@Deja Webb The only "Add in" for Jira Align is Enterprise Insights

To get the data your are asking to get in a report or view you will have to either:

1) Acquire Enterprise Insights

2) Build your own API to pull the data from Jira Align to dump into a separate data lake to create the report.

There are no reports or view in Jira Align that will give you client by developer.  you can get, as Peter mentions a report of Portfolio Epics, Jira Epics (features) by Client using the Portfolio functionality - but you cannot get it by developer natively from with Jira Align. 

0 votes
Tina Behers Community Leader Oct 22, 2021

@Deja Webb To pull a report with Dev name(s) and client you would need to use either Enterprise Insights ( a Jira Align BI addon) or create custom API's and use your in house data lake/BI tools. 

Short answer it's possible but not native in Jira Align.

Hope this helps !

Tina Behers 

Hi @Deja Webb

Are you asking in reference to Jira Align or with respect to Jira?

Jira Align is an agile at scale platform which is focused on software development at the team and above level, so the lowest level of metrics are typically at the agile team level.

  • While it is potentially technically possible to do the type of tracking and reporting at the level you are asking in Align (and I have done it during my AgileCraft days), most clients do not find the level of effort needed to get that granularity of data to be worth it. (Plus, I can only assume Atlassian might remove the not-used-very-much functionality from Align in the future.

Jira is a team-level tool that allows team members to track hours against stories by using sub-tasks. So if you are asking about Jira, then you could see what you are asking if your developers track hours against stories or sub-tasks in Jira. 

With respect to the ask about tracking work to a client, assuming you mean in Align:

Align has Customer functionality that allow filtering of several views by Customer name, as well as being available via the Enterprise insights BI module (an Align add-on). Adding Customers to Align requires a Jira Align Super Admin to add them.

  • The Customer field is located on the Portfolio Epic and Feature (Jira Align).
  • Here are some of the views the Customer field can be used to filter or sort:
    • Portfolio Epic grid
    • Feature grid
    • Program Board
    • Backlog


0 votes
Paul Flynn Atlassian Team Oct 20, 2021

You're seeking to see what work a developer did for a client, Correct?  We should be able to tie work (epic/feature/story) to a client. But, a view by developer isn't something we have a standard report on.  

Thank you. This isn't client facing data but for internal leadership metrics. Is there a formula where I can add a tool or use 2 separate tools that you could think of?

@Deja Webb - If you are asking about Align, there are no tools to add. Jira allows adding plug-ins.

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