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Syncing a Jira Service Desk Project with Jira Align as a Scrum or Kanban Team

Jira Service Desk Projects can be integrated with Jira Align utilizing the following technique:

1. Create a new Jira Service Desk Project

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2. Create a new Jira Software Project

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3. Update the Filter Share and Filter Query of the Jira Board associated to your new Software Project to bring in the Jira Service Desk Issues

On The Board Settings (Jira Cloud) or Configure (Jira Server & Data Center) pages update the Filter Shares of the Board to be set to the Service Desk Project and update the Filter Query to pull in the issues of Service Desk Project.  For Scrum teams you can also create sprints on the board's backlog that will be mapped to Jira Align Sprints.

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4. Standardize the Issue Types on your Jira Service Desk Project to your organization's default Issue Type Template

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5. Integrate your Jira Service Desk Project to Jira Align as a Scrum or Kanban Team

1. Map the Service Desk Project to Jira Align as a normal Project as referenced here:

https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000088453-10X-Jira-Integration-Setup#h_4d1e6789-9a4a-47b4-a3a2-7831c8d36a90

2. Map the Jira Board to a Jira Align Scrum or Kanban team as referenced here:

https://agilecrafthelp.zendesk.com/hc/en-us/articles/360018815534-10X-Jira-Management-Settings

You can also read more about integrating Kanban teams here:

https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Syncing-Kanban-Teams-from-Jira/ba-p/1261961

3. You can now treat these teams as normal Scrum or Kanban team in Jira Align

 

 

 

1 comment

Thanks for including the Help Center links @Tim Keyes !

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