Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Syncing a Jira Service Desk Project with Jira Align as a Scrum or Kanban Team

Jira Service Desk Projects can be integrated with Jira Align utilizing the following technique:

1. Create a new Jira Service Desk Project

image.png

2. Create a new Jira Software Project

image.png

3. Update the Filter Share and Filter Query of the Jira Board associated to your new Software Project to bring in the Jira Service Desk Issues

On The Board Settings (Jira Cloud) or Configure (Jira Server & Data Center) pages update the Filter Shares of the Board to be set to the Service Desk Project and update the Filter Query to pull in the issues of Service Desk Project.  For Scrum teams you can also create sprints on the board's backlog that will be mapped to Jira Align Sprints.

image.png

4. Standardize the Issue Types on your Jira Service Desk Project to your organization's default Issue Type Template

image.png

5. Integrate your Jira Service Desk Project to Jira Align as a Scrum or Kanban Team

1. Map the Service Desk Project to Jira Align as a normal Project as referenced here:

https://agilecrafthelp.zendesk.com/hc/en-us/articles/115000088453-10X-Jira-Integration-Setup#h_4d1e6789-9a4a-47b4-a3a2-7831c8d36a90

2. Map the Jira Board to a Jira Align Scrum or Kanban team as referenced here:

https://agilecrafthelp.zendesk.com/hc/en-us/articles/360018815534-10X-Jira-Management-Settings

You can also read more about integrating Kanban teams here:

https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Syncing-Kanban-Teams-from-Jira/ba-p/1261961

3. You can now treat these teams as normal Scrum or Kanban team in Jira Align

 

 

 

1 comment

Thanks for including the Help Center links @Tim Keyes !

Like Tim Keyes likes this

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Align

Helpful hints if you're rolling Align out to your entire enterprise

(Or, What to expect when you’re expanding.) Once you've completed your Jumpstart, or your initial assessment of Jira Align, you'll start to think about how you can roll it out to the rest of your e...

1,080 views 3 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you