Our Client Portal now has the ability to more easily find Support Tickets closed as Atlassian Bugs. Please see below for more information:
When the Jira Align Support team closes a ticket as an Atlassian Bug, our tooling now has automation that will update the ticket summary with a prefix of [Confirmed Bug].
Users can then use the Client Portal's search feature on this text to locate their tickets previously closed as bugs.
Currently, this works for Jira Align Standard and Jira Align Premier Support tickets. This is not implemented for other products in Premier Support.
Navigate to the client portal and log in.
In the Requests drop down, set the context to Closed Requests, as this functionality is driven off of closed tickets. Note - if a ticket was previously closed as bug, then reopened, it may be searched under Open or Any status.
Select "Created by me" in the Created By context to search for tickets created by the current user. If the current user was a requested participant on a support ticket, then select "Where I am a participant".
After setting the Requests and Created By context, click in the Search requests text box, type confirmed bug, then press Enter. You should be presented with a list of the Jira Align Support tickets that have previously been closed out as bugs.
Kent BaxleyAtlassian Team
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