Custom issue types in Jira can be mapped to Jira Align stories of select types.
Navigate to Jira Align Admin section > Jira Settings > Custom Issue Types panel > Click Add and input the Name of any Custom Issue Types that you would like to synchronize with a Jira Align Story of the selected Type then select the matching Jira Align Story Type from its corresponding drop-down then click Save. The selector toggles are used to select and Delete a Custom Issue Type. They do not need to be utilized when adding Custom Issue Types.
Custom Story Types can be defined by navigating to Jira Align Admin > Platform > Dropdowns Panel > Story Type
Custom Issue Types that are integrated with Jira Align will sync in the same manner as traditional Jira Stories except that the Jira Align type field on the Story will reflect what Type of Story was integrated. The fields that sync between Jira and Jira Align on Stories and Custom Issue Types can be found here:
Stories can be filtered in the Jira Align Stories Grid base off of the Type field as show below.
The Jira Align Defect has a separate Backlog than Jira Align Stories meaning that Jira Align Defects cannot be linked to Jira Align Features (Jira Epics) or have their Story Points vertically aggregate to the Enterprise Level. More information can be read on the Jira Align defect here:
Some organizations would rather be able to Link their Jira Bugs to Jira Epics and synchronize Story Points on Bugs from Jira to Jira Align so it makes more sense for them to sync Jira Bugs to Jira Align Stories of Type Defect instead of the native Jira Align Defect.
If syncing the Jira Bug to the Jira Align Defect these fields should be populated under Jira Align Admin > Jira Settings > Jira Setup
If syncing the Jira Bug to the Jira Align Story of Type Defect the above fields should be left blank and the following fields should be populated under Jira Align Admin > Jira Settings > Custom Issue Types
The Jira Align Story of Type Defect will function as a normal Jira Align Story outside of having a Type Defect. If you original setup the connector to sync Jira Bugs to Jira Align Defects and wish to convert to Story of Type Defects you can null out the Bug to Defect mapping and populate the Custom Issue Type mapping then run a custom JQL to update all data. Information on custom JQLs can be found here:
Tim KeyesAtlassian Team
Due to recent challenges of most companies having to move to virtual and remote PI planning events, the Jira Align Solutions Architects wanted to start to capture some best practices and FAQ Table of...
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