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Jira Align: Syncing a Test Project

The Jira Align Connector test was successful and authentication is setup (Basic Auth or OAuth 1.0a). Now it's time to sync a project!

Note: By default, the Jira Align Connector will search the default issue types (Epic, Story, Sub-Task, Bug). If your organization is using a different name or custom issue type, that would need to be configured in the Connector before Jira Align would be able to search for it. 

1) In Jira Align, go to Admin > Connectors > Jira Settings > Jira Setup.

2) Set Timer on Jira Issues > Interval in Minutes to 1.

3) Click Save at the bottom.


4) In Jira, grab the Project Key.

You can see this key under "Project Settings" within the Project.

The key will also show up in your browser address bar when you click on a project in Jira.



5) In Jira Align, Go to Admin > Connectors > Jira Settings > Manage Projects.

6) Click Add Project.

7) Type in the Project Key and Project Name. Click Save



8) In Jira, go to an issue in the project and change the description or add a comment.

Screen Shot 2020-09-08 at 5.12.19 PM.png


9) Wait a minute or so and search in Jira Align (top right corner) for your Project Key from earlier.


Screen Shot 2020-09-08 at 5.21.03 PM.png

10) Click on the issue and click on View in Jira in the right pane to take you back to Jira.



Is Atlassian making some change in Jira Align? I'm finding syncing issues between Jira and Jira Align - Many Stories in Jira completed but Jira Align status is not getting updated to "Accepted"? Pls. suggest the resolution.

Hello @Vinay Sharma

I'd like to learn more about the issue you are mentioning here. Are you able to open up a support ticket so we can do some deeper troubleshooting around this?




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