I need to add Severity as a Field for my Support tickets

[Kyle Kendall]

When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option.  I went into the Issue type and chose Severity and added all of the JSD screens, but it is not showing up when I go to the request on the portal.  I am using the Cloud version of JSD

[Kyle Kendall]

Here was the answer to my issue:

This was in admin settings > issues > custom fields > [your field] ... > configure > edit configuration > select the applicable issue types

The issue type I was using, Support, was not listed in the default configuration.

[Ismael Jimoh]

Hi @Kyle Kendall 

1. Click Edit issue
2. Select Where is My Field
3. Search for the severity field
4. Get us a screenshot of the result of this.

Cheers.

[Kyle Kendall]

Is this in Jira Service Desk or Jira in general?  I can edit issue type, but when you say issue I am not sure that is the same.