HipChat4 not connecting on Linux (e.g. debian stretch)

[Sebastian]

I found the solution for some issues on hipchat4 for debian strech and want to share the solution with you. Feel free to sticky if found useful.

Question:

After installing hipchat4 on debian stretch (or similar linux) it does not connect and shows some different error messages when started via terminal. How to fix and make hipchat4 connect again?

Error Messages:

Issue #1

• Qt WebEngine ICU data not found at /opt/HipChat4/resources
• Installed Qt WebEngine locales directory not found at location /opt/HipChat4/translations/qtwebengine_locales

Issue #2

• [void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = false
• no internet connection

Issue #3

• QSslSocket: cannot resolve [bunch of openSSL stuff]

[Sebastian · Accepted solution]

Answers:

Issue #1

1. sudo apt-get install qtwebengine5-dev
2. sudo ln -s /usr/share/qt5/resources /opt/HipChat4/lib/resources
3. sudo ln -s /usr/share/qt5/resources /opt/HipChat4/resources
4. sudo ln -s /usr/share/qt5/translations /opt/HipChat4/lib/translations
5. sudo ln -s /usr/share/qt5/translations /opt/HipChat4/translations

This installs the qtwebengine5-dev package, which is used by HipChat4 and creates a softlink to it's folders inside HipChat's folders. It also links the app to the missing content without duplicating (cp-ing) any data.

Issue #2

• sudo service network-manager stop

HipChat4 checks the online state of the OS and seems to be incompatible to the default debian stretch network manager. Shutting it off results in now answer and 'ignore, act like online' reaction of HipChat4. This step only has to be done once. After reboot it works no matter what.

Issue #3

1. sudo apt-get install libssl-dev
2. sudo ln -s /usr/lib/x86_64-linux-gnu/libssl.so.1.0.2 /opt/HipChat4/lib/
3. sudo ln -s /opt/HipChat4/lib/libssl.so.1.0.2 /opt/HipChat4/lib/libssl.so

This installs the necessary openssl libraries and softlinks them for HipChat too, again without duplicating any content.

After these steps, my hipchat is running fluently. Do not run as root! Hope that helps some of you :)

[dpat]

I just installed hipchat4 on Debian/stretch system (with a Cinnamon-Desktop-Environment).

I only had to follow the steps in Issue #3:

1. sudo apt-get install libssl-dev
2. sudo ln -s /usr/lib/x86_64-linux-gnu/libssl.so.1.0.2 /opt/HipChat4/lib/
3. sudo ln -s /opt/HipChat4/lib/libssl.so.1.0.2 /opt/HipChat4/lib/libssl.so

Thank you.