unable to login to Fisheye / Crucible

[Areus GmbH]

Hi all,

all of the sudden all users are unable to login to fisheye / crucible, no matter if internal or external directory.

I created a local test user namend "fecru_test" and it says "FISHEYE USER" and "CRUCIBLE USER", however when I try to login, I get the error "Password incorrect or unknown user".

The debug logs don't tell a lot:

2020-07-10 01:48:32,357 DEBUG [qtp1696263571-150 ] fisheye ProfilingServletFilter-logRequest - start request POST /login?password=XXXX&atl_token=aa885226b84b6141b6420ad70097537b4c20db1b&rememberme=on&origUrl=&username=fecru_test sessionid=node0rr5dbhst1q581lqu9sgr4hnq00

2020-07-10 01:48:32,363 DEBUG [qtp1696263571-150 ] com.atlassian.crowd.manager.application.ApplicationServiceGeneric ApplicationServiceGeneric-findUserByName - Located user 'fecru_test' in directory 1 'Internal Directory'

2020-07-10 01:48:32,368 DEBUG [qtp1696263571-150 ] fisheye DefaultUserManager-loginWithSanitizedUserName - Authentication for user fecru_test failed

2020-07-10 01:48:32,368 DEBUG [qtp1696263571-150 ] fisheye DefaultUserManager-incrementFailedLoginsCount - User 174: fecru_test now has 5 failed login attempts

2020-07-10 01:48:32,391 DEBUG [qtp1696263571-150 ] fisheye ProfilingServletFilter-logRequest - end request in 35ms POST /login?password=XXXX&atl_token=aa885226b84b6141b6420ad70097537b4c20db1b&rememberme=on&origUrl=&username=fecru_test sessionid=node0rr5dbhst1q581lqu9sgr4hnq00 200 mem=6.994MB

Does anybody have some tricks how to track this down?

Thanks, Osama

[Areus GmbH]

Found out that after reverting back from 4.8.3 to 4.8.0 things are working.

Maybe I've missed something at the last update?

Will dig deeper...

/Osama