Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to enter a support request for ...

i am experiencing issues with my Atlassian product (fisheye/crucible).

1) i can't even tell which app is really having the issue
2) what information should i capture (yes there is that super nifty "make me a trouble ticket thing" in the app but that doesn't tell the rest of my story

3) i've done a search across this answers thing but i am really bad at asking a question about "bad file descriptor" "bad bits" or i am really the only person to have ever run across this issue

2 answers

1 vote
Joe Clark Atlassian Team Jan 17, 2012

Hey Scott, our official support channel is https://support.atlassian.com

You can create a new JIRA issue on that site describing your problem and someone will be able to help you through getting all the right information to capture.

Don't worry too much about making sure the ticket is filed against the correct app and has all the correct information from the very beginning - the support engineer assigned to the issue will be able to work with you to collect all the necessary data.

:-)

Not to worry Scott - support won't bite :-)

The same group handles both fisheye and crucible so the ticket will end up with the right people. Go ahead and submit a support request detailing out the issue and based on what is going on, they can advise on what further info is needed to track down the problem.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

481 views 16 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you