In looking at total time spent in reivew on by the author and reviewers, my developers tell me that they didn't spend as much time as crucible is showing. They say they may have opened the review in a new browser tab, started to work it then get pulled off onto something else. They do Not close the tab, come back sometime later to finish addressing/or inserting review comments.
How is the time spent calculated by Crucible?
Time tracking timer starts when any of the following happens:
Time tracking timer stops when any of the following happens:
Thank you for the information, one question. In both cases, it is after the final event in the series? In other words,
Timer start is when: page loaded, focus happens and a click, Then the timer starts? (all 3 events occur in sequence)
Timer stops: Focus is lost and 5 minutes expires?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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