Rare ConstraintViolationException error

Question

One of my users, when attempting to close out a Code Review got the following error:

Error
Internal Server Error
Error 2
An org.hibernate.exception.ConstraintViolationException was encountered

Could not execute JDBC batch update
Cannot delete or update a parent row: a foreign key constraint fails (`fisheye`.`cru_comment`, CONSTRAINT `FKE5A1D10674DF349C` FOREIGN KEY (`cru_reply_to_comment_id`) REFERENCES `cru_comment` (`cru_comment_id`))
You are running release CR2.7.8 FE2.7.8 (20111130052542 2011-11-30), please report your release number when reporting bugs.
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Has anyone else encountered this error and if so, what did you do to resolve the issue?

LeonardoL · Answer

Hi Rick,

There's a bug report very similar to this at https://jira.atlassian.com/browse/CRUC-6079. Apparently this is related to some inconsistency in your database. In previous cases Atlassian Support needed to get the database dumb in order to run some tests locally and correct some tables values. So if you still facing this issue I recommend you to contact support.atlassian.com

Cheers,

Leonardo.