Manually restore Crucible data from backup


1) Took full backup

2)Uninstalled and Installed new version 3.8

3)I did try the restore commands ,for some reason it does not work.(nothing useful in logs)

but I'm not having any succes so far. After installing new version ,Which dirs do I need to remove to get it working?

or is there a way to manually replace files from zip (backup) or could I use any plugin to import the files like jira?

Any suggestions please, Thanks!



1 answer

Hi Tummala,

Could you please clarify further how you observe the restore isn't working? Thus you mentioned there's nothing useful in the logs I'd like to know what's the output from the command line in which you run the restore command.

The restore procedure is fully documented at, but please allow me to point some things you may be missing that should be important to notice:

  • Make sure you have a clean FISHEYE_INST directory before running the restore. The FISHEYE_INST directory is indicated by the environment variable of the same name, so make sure you've created an empty directory and pointed the FISHEYE_INST environment variable to it before running the restore command. In case you don't have a FISHEYE_INST environment variable set, the restore procedure will just restore the data within the install directory.
  • The to be used to run the restore command is the one within the new install (to which you're going to restore the backup).
  • Use the database options in the restore procedure as needed, in case you're trying to restore the backup to a different database, to make sure you won't override your existing database.


Gustavo Refosco

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

33 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you