Java heap error while launching FishEye as a service

[Marco Vici]

I succeded in installing FishEye as a Windows service on Windows Server 2003 R2.

Java version jdk 7u3

When I try to launch FishEye as a service (both from Windows interface or from FishEye-Run.bat ), it fails.

This is the log (wrapper.log):

STATUS | wrapper | 2013/01/28 12:57:36 | Fisheye installed.

STATUS | wrapper | 2013/01/28 12:58:14 | --> Wrapper Started as Service

STATUS | wrapper | 2013/01/28 12:58:14 | Launching a JVM...

INFO | jvm 1 | 2013/01/28 12:58:15 | Error occurred during initialization of VM

INFO | jvm 1 | 2013/01/28 12:58:15 | Could not reserve enough space for object heap

INFO | jvm 1 | 2013/01/28 12:58:15 | Error: Could not create the Java Virtual Machine.

INFO | jvm 1 | 2013/01/28 12:58:15 | Error: A fatal exception has occurred. Program will exit.

ERROR | wrapper | 2013/01/28 12:58:15 | JVM exited while loading the application.

The wrapper tries five times then finally stops with the following lines:

ERROR | wrapper | 2013/01/28 13:35:46 | JVM exited while loading the application.

FATAL | wrapper | 2013/01/28 13:35:46 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.

FATAL | wrapper | 2013/01/28 13:35:46 | There may be a configuration problem: please check the logs.

STATUS | wrapper | 2013/01/28 13:35:46 | <-- Wrapper Stopped

Any help would be appreciated.

Thanks

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

This might help too: https://confluence.atlassian.com/display/FISHKB/Fix+Out+of+Memory+errors+by+increasing+available+memory

But "Could not reserve enough space for object heap" normally comes when you give a Heap memory more than what is supported by the machine.

[Gurleen Anand [Atlassian]]

Hi Marco,

SEN is not a required field on our Support site. Please leave it as blank or "UNKNOWN".

Thanks,

Gurleen

[Marco Vici]

Ok,

thank you for the info.

[Daniel R]

Hello Marco,

Please open a support request at https://support.atlassian.com so we can investigate this issue further. This JIRA instance is configured so that only Atlassian and you have access to the case and therefore it is a more appropriate location for us to gather any required system and/or configuration data from you.

Thanks,

[Marco Vici]

Hi guys,

thank you very much for your help.

Please open a support request at https://support.atlassian.com

I tried to open an issue but a Support Entitlement Number is required.

I don't have a SEN for FishEye since I'm trying to install it for evaluation. I only have a JIRA license.

What should been used as SEN? The one coming from my JIRA license or someone else?

Thanks