How do I clean up my Fisheye/Crucible instance with the same server ID?

I have been using the same deployment with evaluation keys and now migrated to my production license key, which is only a Starter License. But due to misuse of the system, I am stuck without the ability to perform users mapping.

My problem start with this scenario:

I have problems with upper case usernames and lower case usernames in Fisheye/Crucible integrating with our LDAP. Our repository had all usernames in lower case. LDAP has some upper case usernames. Since Crucible is configured to automatically add users from our LDAP server, i find myself only be able to login with my upper case username in Fisheye/Crucible. Then i switched Crucible to force user lower case usernames only. And that did not solve my login problems so i started to delete users and re-syncing them again from LDAP. Because of this, i am left without any committers to map to users who are licensed to login.

1 answer

1 accepted

Accepted Answer
0 votes

Hi KY Lee,

To start with, this sounds a little complex so feel free to raise an issue at support.atlassian.com so you can work through it with our support team.

I'm not clear what state your system is in now. Are users able to log in? Are you able to manually map committers to users through the admin interface ("User Settings" / "User mappings" in the admin left hand categories), or are users able to map committers for themselves (User menu / "Settings" / "Author Mapping")?

Thanks, Anna

Hi Anna,

Thanks for the suggestions. I figured out that it wasn't any issues at all after changing to automatic user mappings. I will have to remove all the older reviews as they are mapped to renamed usernames due to username deletion.

Thanks, Lee

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 10 hours ago in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

153 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you