Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email notifications are not working

Whenever an action is taken in Crucible that should generate an email, the emails are not being received.

The Fisheye / Crucible mail server is configured -- our email server is setup to require a login and a valid user name and password are set. It appears that all works OK when 'Send test email' is attempted.

Looking at the log file in C: FISHEYE_Home var log I see the following error messages when notification emails should be sent from Crucible:

INFO | jvm 2 | 2012/12/21 14:12:59 | 2012-12-21 14:12:59,829 ERROR - problem sending email

INFO | jvm 2 | 2012/12/21 14:12:59 | com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender

We are running Small Business Server 2011 and Exchange 2010. I believe I have relaying enabled correctly for the internal IP addresses. Also, we have JIRA, Confluence, and Bamboo running at our site and have no issues with notification emails being sent.

Thanks in advance for any help you can provide.

Gary Cane

2 answers

1 accepted

0 votes
Answer accepted

Make sure to check the radio button for send emails from server address or user address on the mail server setup page . . . in my case it was set to user address and the user address was not a fully qualified email address. The server then treated the email as a relay request from an untrusted source.

where to enable that radio button. I don't see on my confluence page.

I know it's very old post however thought of seeking help.

@Pareshkumar Gandhi, did you ever find this as i am not seeing the radio in version 7.1.7

Hi Gary,

Please refer this KB available for the error.

com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1

Hope this helps!

Turned out this was a setup issue. I had missed the radio button for Send emails from 'the server address or the user address'. This was set to the user address (which did not have a fully qualified name). When I changed it to server address the emails started working.

Thanks for your help . . .

Gary

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

130 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you