I can't find any information on exactly what is offered with FishEye OnDemand's SVN Hosting (mentioned here: http://www.atlassian.com/software/fisheye/pricing/?tab=ondemand).
I'd like to know things like:
And any other relevant information.
The initial storage available for each Atlassian OnDemand instance is 25GB. Accounts that exceed that amount will be billed an over limit fee of $1.00 per gigabyte per month, or if different, the then-current fee.
See our OnDemand FAQ What are the storage and bandwidth limits?
Yes - all accounts are configured with SSL by default.
10 users is the minimum subscription for each OnDemand application. Your 10 FishEye users do not need to also be JIRA users. Learn about user management here: Managing users and groups for sites with multiple OnDemand applications.
You'll be provided with a single SVN repository that contains a top-level directory for each project. The structure is described here: Importing Versioned Data into Subversion.
Point in time backups for your instance are taken every 24 hours for purposes of recovery from application failure. Use of backup data to roll back changes to application data is not supported. If you like, you can also create a backup copy of your Subversion repository.
Atlassian utilizes Contegix hosting services for all commercial hosting needs. They are a premier provider of fully-managed hosting services. Here are the relevant documents from both Contegix and Atlassian regarding hosting security and terms for your review:
Thirdly, our support team maintains an initial response time SLA. And while we have no official support resolution SLA our internal goal is resolving all assigned cases within 48 hours.
Yes - support is available 24/7 for OnDemand. Please see How to Get Legendary Support from Atlassian for details.
I hope this helps to answer your questions!
Well, I'll split into topics too ;)
1 - The user space is 15GB per user on ALL tools configured on your OnDemand instance. There is no FishEye Specfic quota. (Means, 10 users = 150GB storage on your OnDemand instance)
2 - It's default SSL enabled.
3 - Yup. The same 10 users on the "Developers" role will have access to FishEye and Subversion, with the correct License.
4 - It's one Subversion Repository(physically), and you can create as many FishEye Projects you want, and link them to a Jira Project.
5 - For sure, as explained here how we take snapshots and backups of your entire filesystem: http://confluence.atlassian.com/display/JIRASTUDIO/Data+Backups#DataBackups-HowWeProtectYourData
6 - It's not an "official" SLA. Just the current metric based on the reality since the release ;)
You can find additional information here: http://www.atlassian.com/hosted/terms.jsp - Item 12. Disclaimer of Warranties.
7 - For sure, at support.atlassian.com
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