I have a question on the defect comment workflow and reviewer process.
Is the current workflow?
1 st Reviewer has marked the review at a 100% and complete with comments.
2 nd Reviewer has marked a defect inline comment on a file.
This will kick the 1st reviewer back in % and out of complete status and the file as not read. Correct?
It depends on reviewer-user profile settings (look at
User Profile ->
Review settings ->
Uncomplete review if defect is raised). All reviewers who have this option set to
Yes on will uncomplete review on defect raised event and all it will mark as not viewed revision on which defect was applied to.
Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with custo...
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