Crucible uses 'System' instead of given username to access Perforce

Trying to setup connection to a Perforce repository using Crucible 3.4.4.

System is running on a Windows Server 2008 R2 Enterprise edition (64-Bit)

Perforce Client is installed in D:/Perforce/p4.exe

Username is give as 'script' and also a password is set.

By Test Connection I get following error message:

Perforce Server Version: P4D/LINUX26X86_64/2014.1/886167 (2014/06/25)

Perforce Server Time: 2014/11/10 06:59:28 +0100 CET

Non-zero exit status determining latest revision: com.atlassian.utils.process.ProcessException:Non-zero exit code: 1 | Access for user 'SYSTEM' has not been enabled by 'p4 protect'.

Error testing connection.
Unable to determine latest revision. No revision information was returned - check path exists, permissions and output encoding
at com.cenqua.fisheye.perforce.client.P4Client.getLatestRevision(
at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(
at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(
at com.cenqua.fisheye.RepositoryConfig.testConnection(
at com.atlassian.fisheye.spi.admin.impl.DefaultRepositoryAdminService.testConnectionFor(

Connection failed.

Why is crucible not using the given user?



1 answer

1 accepted

0 vote

Hi Harald,

Can you please take a look at this KB article:

It explains what's going on and how to solve the problem.

Kind regards,
Felipe Kraemer
Atlassian Support

Thank you Felipe. This helped.

Hi Harald, I'm glad I was able to help. Please allow me to ask you to mark my answer as accepted in order to have it in the top of the thread, also helping other customers. Thanks in advance! Kind regards, Felipe Kraemer Atlassian Support

Yes, please mark as answered!

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