Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Crucible not able to send mail. How to check mail log?

Crucible is not able to send mail to Reviewers.

Initial configuration works well. And stopped recently.

Where can I check the logs to verify.

2 answers

1 accepted

0 votes
Answer accepted

Resolved issue.


All the settings are proper.

But not able to trigger mail.


Finally, restarted Service. It worked well

0 votes

Hi @Sivarama Krishna,

So as to enable debug logging for the SMTP server you have configured, according to the Configuring SMTP you need to:

  1. Go to Administration > Global Settings > Server
  2. In the Mail Server section, click 'Edit config'
  3. In the resulting page there will be an option to enable debug.
  4. Make sure to enable it and save settings.

Then, it is just a matter of performing an action that should trigger an email notification.

The mail debugging information should be written into the FISHEYE_INST/var/log/atlassian-fisheye.log file, where FISHEYE_INST is an environment variable which points to the directory into which Fisheye/Crucible store data.

I hope this helps!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Jira admin's joining kit

Hello Atlassian's, This post will be a useful and valuable starter guide for new joiners into the team:

46 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you