Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Atlassian plugins won't update after Upgrade Edited

Support Tools Plugin <---- This plug-in has not updated should I disable it or uninstall it?

Atlassian Troubleshooting and Support Tools <---- This plugin says there is an update but just throws Unexpected Error when trying to update. How should I update this?


Which log file can I look at to see what the cause is?

1 answer

0 votes

Hello @Chad DeShaw,

The Support Tools Plugin was replaced by the Atlassian Troubleshooting and Support Tools pluging in the latest versions of Atlassian products, including Fisheye.

That is why the Support Tools Plugin was not updated.

Regarding the problem on upgrading the Atlassian Troubleshooting and Support Tools plugin, please have a look at the FISHEYE_INST/var/log/atlassian-fisheye.log to try and determine what problem is happening.

You can also try downloading the jar file of the latest version and install it in Fisheye via file upload as a workaround.

I hope this helps!


Felipe Kraemer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

114 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you