See Steffen's comment on Why does a posted comment seemingly disappear into thin air.
User experience is confusing when someone posts a reply or answer that gets held up in spam quarantine.
In this scenario, the user sees that their reply/answer is submitted OK, but it disappears without explanation once the page is reloaded.
This can lead to the user (understandably) posting again and again, without realising their posts are collecting in spam quarantine behind the scenes.
When the posts are eventually released from quarantine, the result is duplicate answers/reponses.
Could the user be notifiied in some way that their reply/answer has been submitted, but is awaiting moderation before it will display? Perhaps placeholder text like 'This response is awaiting moderation' could show (to the poster only?) while the post is in spam quarantine.
Ready for another challenge? This month we're challenging you to share your knowledge and answer questions. We're calling it Knowvember! (And by we, I mean me. You can blame me.) To earn this ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs